Life can throw you curve balls, so we’ll work with you.
The minute your payment is taken, the factory begins work on your doll. This means that materials are purchased, time is pre-allocated and costs are incurred. We simply cannot meet our delivery guidelines if we did not work to such strict time constraints.
Cancellations made within 24 hours of purchase will incur a 10% cancellation fee to cover our costs. Cancellations made after 24 hours of purchase will be subject to a 30-50% cancellation fee as further production costs have been incurred. For more information, click here.
Order and Delivery Process
From the moment you visit our store we are dedicated to giving you nothing but the most professional products, service and support. With rapid global tracked shipping and white glove delivery the entire process is carefully managed by our team.
After selecting your doll and confirming your order with us, we immediately begin production as soon as the payment arrived. Your doll will take 10 – 14 days before it is ready for dispatch.
Once your doll is complete we send you a selection of images of for your approval, once approved we then arrange dispatch.
Before shipment is arranged our quality control department give your doll once last check and then package ready for shipping.
Typically dolls are shipped by air using only express couriers like UPS and Fedex. International delivery will take between 3- 7 days, with live tracking available from the courier.
We understand the importance of privacy. Therefore, Each doll is carefully packaged in a way the hides the contents of the box. Only you will know what has been delivered as there is no indication on the outside of the box.
This is called white glove delivery and we are confident you will be happy with the packaging and delivery service.
Customs Clearance and Fees
For the USA only. It’s a doorstep delivery, and will NOT have any customs, import taxes, or duties.
All other countries import duties levied by your local authority – on import, will be paid for the customer as the importer of the product.
We do not pay import duties as every country has their own system and taxation fees. However, we offer a customs clearance service and prepaid import fees for most EU countries at an extra fee of $100
Each doll is packaged into a plain brown box with protective packaging and shock resistant foam within. Depending on the size of the doll, the box may approximately 150cm tall, 42cm wide and 28cm deep.
We also offer a upgraded flight and storage case for a fee of $550 which can be added to your doll when selecting your variations.