Shipping & Production

Quality Control

Checked, double-checked then checked again!

Each doll is checked by a series of professionals at each stage of production. The process involves rigorous field testing to ensure all moving parts operate correctly and the skin contains no marks, tears or blemishes.

To maintain maximum accuracy and ensure each doll conforms to strict guidelines, auditors will routinely check against comparison images, in real time.


Doll Dispatch

Whether it’s FedEX or UPS – shipping is rapid!

With the final touches being added to your doll last minute, a thin powder coating is applied, then protective wrapping is secured and your doll is safely packaged with all your paperwork inside.

As soon as your doll is shipped, it can be tracked online using the FedEX or UPS websites. A follow up email containing a link to track your doll will be sent to your inbox.

Doll Tracking

Creatively inspired, hand-made and digitally tracked. 

Like any high-value item, you can expect award winning couriers using the most up-to-date online tracking systems. The moment your doll is dispatched, a link will be emailed to you – enabling you to track your doll’s progress in real time.

Each shipment is insured and guaranteed to your door with the fastest possible service available to us. You can even sign up for text message alerts with your courier, so you’ll get updates at each stage.

Discreet Delivery

Not even the delivery man will know what’s inside!

We do not expect your doll to be anyone else’s knowledge but yours (and maybe customs). This is why we employ strict privacy protocol with all shipments. There will be no indication on the outside of the box describing the contents.  

Chances are – your delivery man won’t even know the contents of your shipment and we like to keep it that way. All you’ll have to do is sign and say thank you.

Temporary Delays

COVID-19 | Expect up to 30 day extended shipping times.

Due to the global COVID-19 pandemic – couriers around the world are experiencing unprecedented numbers grounded flights, leading to severe limitations on their operating capacity.

This means that for certain countries (mainly in Europe), customers may experience up to a 30 day extended shipping time, beginning from the moment your doll is first scanned on your tracking page. For more information, please read our COVID-19 delay shipping terms.